Delivery Policy

1. Shipping physical orders

Physical orders are dispatched within 24 hours on business days. Standard delivery arrives in 2–4 business days; express delivery is next-day in most regions. The estimated delivery window and any shipping cost are shown at checkout before you pay.

As soon as your parcel leaves the warehouse you receive a tracking number by email, and live tracking appears on your order page. Luxury items ship fully insured and require a signature on delivery.

2. Instant digital delivery

After your payment is confirmed, digital delivery is automatic: an email containing secure download links is sent to the address you provided at checkout, normally within a few minutes.

The same items appear in your account library, which is the reliable long-term home for your files — re-download any file, check formats and sizes, and stream course video at any time.

3. Booking confirmations

Bookable services are confirmed by email with the appointment date, time and joining or location details. You can view, reschedule or cancel the booking from your order page in line with the Refund Policy.

4. Download links and large files

For security, emailed download links are signed and expire after a limited period (typically 72 hours). An expired link is never a lost purchase: sign in to your library and regenerate fresh links free of charge, as often as normal personal use requires.

Some video courses are large — total download size is listed on each product page. For large downloads we recommend a stable connection and a download manager that supports resuming interrupted transfers.

5. If delivery fails

For parcels: if tracking stalls or the carrier reports a problem, contact support with your order number and we will chase the carrier, reship or refund as appropriate.

For digital orders: if no delivery email arrives within 15 minutes, check your spam folder and verify the email address on the order confirmation. If the email is missing, a link is dead or files are incomplete, contact support — we will re-issue delivery promptly, and the Refund Policy applies if we cannot.

6. Delivery restrictions

Shipping destinations, carriers and duties vary by product and are shown at checkout; any applicable customs charges for international parcels are the recipient's responsibility unless stated otherwise. In the rare case that an order cannot be delivered to your location, we will cancel and refund it in full.