Frequently asked questions

Add the items you want to your cart and proceed to checkout. Physical products ship to your address, digital products are delivered by email and to your account library, and services are confirmed with a booking. Creating an account during checkout is optional but recommended, because it keeps every purchase and delivery in one place.

No, guest checkout works with just an email address. However, an account gives you order tracking, a permanent digital library, saved addresses and your full order history, so we recommend creating one.

Yes. Add as many items as you like and pay once. Each item is fulfilled its own way — shipped, delivered instantly, or booked — and your order page shows the status of every line separately.

Vehicles and select high-value listings are sold by inquiry rather than instant checkout. Use the "Contact seller" button on the listing — your inquiry goes directly to the seller, who will respond to arrange a viewing, verification and payment terms.

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. All payments are processed by established third-party payment providers — card details never touch our servers.

Yes. Checkout runs over an encrypted HTTPS connection and payment data is handled entirely by our PCI-DSS-compliant payment processors. We only receive a confirmation that the payment succeeded.

Prices are listed in US dollars. Your bank or payment provider converts the amount to your local currency at its own exchange rate; a small foreign-transaction fee may apply depending on your card issuer.

First try another card or PayPal — declines are almost always issued by the bank, not by us. If the problem persists, contact your card issuer or write to support and we will suggest an alternative payment route.

Orders ship within 24 hours on business days. Standard delivery arrives in 2–4 business days, express is next-day in most regions, and remote areas may take a little longer. The estimated window is shown at checkout before you pay.

As soon as your parcel leaves the warehouse you receive a tracking number by email, and live status appears on the order page in your account. Signature on delivery is required for luxury items such as watches.

Instantly. Within a few minutes of successful payment you receive an email with secure download links, and the same items appear in your account library. If nothing arrives within 15 minutes, check your spam folder and then contact support.

Bookable services, such as design consultations, are confirmed by email with the appointment date, time and joining details. You can view or manage the booking from your order page.

Every digital purchase — courses, eBooks, template kits — lives in your account library. Sign in, open the library, and download or stream your files whenever you need them. Access does not expire.

The emailed links expire after a limited period for security. That is not a problem: sign in to your library at any time and generate fresh links for any product you own, at no extra cost.

Yes. Your files are yours to download to a desktop, laptop, tablet or phone for personal use. For large video courses we recommend a desktop with a stable connection for the first download.

No. Each purchase is a personal, single-user license. Sharing files or account credentials violates the license terms and can lead to access being revoked. Team and multi-seat licensing is available — ask support.

Service listings, such as the interior design consultation, are purchased like any other product. After checkout you receive a booking confirmation and a link to choose or adjust your appointment slot.

Yes — you can reschedule free of charge up to 24 hours before the appointment from your order page or by contacting support. Changes inside 24 hours are handled case by case with the provider.

You choose between a full refund or a priority slot at the next available time. Provider cancellations are rare and you are notified immediately by email.

The seller responds directly to arrange a viewing or inspection, share service history and documentation, and agree payment and transfer terms. Arcadia facilitates the introduction; the transaction itself is completed with the seller.

Physical products can be returned within 30 days of delivery in original condition for a full refund; return shipping is free for defective items. Digital products are refundable when the files are defective, incomplete or cannot be delivered — contact us and we will repair the delivery or refund the order.

Use the contact form and select "Refund request", including your order number and a short description of the problem. Requests are reviewed within 2 business days, and for physical returns we email you a prepaid label where applicable.

Once approved — and for physical returns, once the item is received and inspected — refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Yes. Every luxury item is sourced from authorized channels, ships with its papers and a signed authenticity certificate, and is covered by the same 30-day return window provided seals and protective stickers remain intact.

Use the "Forgot password" link on the sign-in page. A reset link is emailed to you within a couple of minutes; check spam if it does not appear. The link expires after one hour for security.

Yes — update it in your account settings. Your purchase history and library follow the account, so nothing is lost when the address changes.

Yes. Create an account with the same email you used at checkout and your past orders are linked automatically. If you used a different email, support can merge the order manually after verifying the purchase.

Email support from the address on the account and request deletion. We remove your personal data in line with our privacy policy; records we must keep for tax and accounting purposes are retained only as long as the law requires.

Play the file in VLC media player (free for every platform) — it handles all our formats reliably. If VLC also fails, the download was probably interrupted: re-download the file from your library and compare the file size to the one listed on the product page.

Large course archives are best downloaded on a stable wired or strong Wi-Fi connection. Pause other transfers, or use a download manager that supports resuming. Every link in your library can be regenerated and resumed without repurchasing.

That almost always means an incomplete download. Delete the partial file and download again from your account library. If a fresh download is still corrupted, contact support with the product name and file name and we will replace the file.

Make sure the .vtt file name exactly matches the video file name and both sit in the same folder. In VLC you can also load the subtitle manually (Subtitle > Add Subtitle File) and adjust the timing if needed.